LiveHelpNow Reviews
LiveHelpNow has an overall rating of 4.7 based on 23 reviews. Customer feedback on LiveHelpNow is mixed: LiveHelpNow reviewers highlight positive aspects like user-friendly interface, responsive customer support, effective live chat features, customizable options, which strongly appeal to small to medium-sized businesses, customer service teams, e-commerce websites, online support providers. However, LiveHelpNow is often criticized for its limited integration with other tools, occasional technical glitches, higher pricing compared to competitors, learning curve for new users.
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How would you rate LiveHelpNow?
All LiveHelpNow Reviews (23)
counselorgene
August 31, 2018
"Fantastic Service and Gorgeous Carpets"
Our customer support is top-notch, and we have an amazing variety of handmade silk and wool rugs from the Orient.
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happywolf769
March 11, 2016
"Chill with the surveys!"
I just needed to ask a quick question, so I hopped on live Chat. Awesome! But in the 6 hours that followed, I've been hit with three surveys about my experience. I just want this to be over! Give me some space! You turned a good time into a bad one! It's like dealing with a clingy ex who keeps asking why we split and rephrasing it a million times. Enough already!
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RaselHossain554
March 11, 2016
"It's good, but..."
As the admin for the Chat experience, I’ve noticed I need to purchase an additional 'seat or license' just to access and set things up, plus view reports without booting the Operator from their session. This added cost is tough to explain in a small business. Other than that, I’m really into everything I’ve checked out, especially the standard emailing of the chat script.
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Tadpole13
February 03, 2016
"Glad to endorse"
My company utilizes the live chat tool, which is simple to install and super user-friendly, no need for any deep tech knowledge. Whenever I've reached out to LHN, they've been easy to contact and quite effective in resolving my questions.
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JeffreyJames
January 08, 2016
"Fantastic product with awesome support and service"
We've been using LiveHelpNow for quite a while now. After digging into various options that offer flexibility, multiple integration choices, and the ability to scale with our business, we decided on LiveHelpNow.
Our customers really enjoy the chat feature. Our team members are fans too, and they picked it up in no time. I also make good use of the analytics and consider it a super handy tool.
Our customers really enjoy the chat feature. Our team members are fans too, and they picked it up in no time. I also make good use of the analytics and consider it a super handy tool.
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MarjorieBradley
November 24, 2015
"Amazing Support"
LiveHelpNow really simplified the way I engage with my visitors. The tools they provide, such as tracking live visitors, generating reports, and sending out invitation prompts, let me assist customers before they even think to ask for help.
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Addison.Webb
November 24, 2015
"Consistently a great experience."
I'm really happy with the live support they offer. Unlike many chat software services, they give complete assistance. The team is friendly, knowledgeable, and they always make sure to clarify how their tools can enhance my site. I'd suggest it to anyone wanting to boost their online business.
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Charlie.Hale
November 24, 2015
"Impressive features and top-notch support"
I've tried various chat software before, and honestly, I wasn't thrilled with the old-school features and the poor support I got. But as soon as I landed on the livehelpnow site, I was really impressed by their customer service. The agent patiently walked me through the features and advantages of integrating livehelpnow into my website, plus shared some useful links and articles to help me understand how it could benefit me.
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natalkamiteva
November 24, 2015
"Top-Notch Assistance"
For more than two years, I've been using livehelpnow, and I gotta say, I'm consistently amazed at how they keep enhancing and upgrading the system's features. Just today, I discovered they're rolling out an SMS to chat option, and I can't wait to try it out!
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sahbiasad2
November 24, 2015
"Outstanding Support Experience!"
Being a newbie to chat software, I did some digging on various companies and decided to reach out to livehelpnow. The representative addressed all my inquiries and went over several features they provide, such as reporting and live visitor tracking, which I can utilize to enhance my website.
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bigtiger549
November 24, 2015
"Software Loaded with Features"
For years, my company has relied on Livehelpnow chat, and the team is consistently friendly, well-informed, and eager to help with any inquiries we have. We were feeling swamped by the volume of after-hours emails, losing track of them. Thankfully, the customer service rep demonstrated how the Email to Ticket feature can help us manage all incoming emails effectively. Plus, we can keep an eye on our Twitter feed too. This is sure to please my team!
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HaroldGregory
November 18, 2015
"Fantastic Customer Support"
The Live Help feature gives our clients immediate connection to the sales team. It's been a game changer for chatting with our global customers, who we usually can't reach easily due to language barriers. What a great tool!
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crazybutterfly830
October 14, 2015
"LiveHelpNow Chat Service"
At first, I was a bit skeptical about the tech support when we began using the chat feature, since getting help can often be a hassle. But with the LiveHelpNow Chat Service, it’s super easy and fast. Whenever I have a query, I just shoot a chat request, and my questions get answered in no time. I’m really pleased with the customer service, which is hard to come by these days! Thanks a bunch!
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KylieHarper
October 06, 2015
"It's been a good experience so far!"
We've been trying out Livehelpnow for a little over a month, and honestly, we’ve enjoyed it quite a bit. There’s still more testing ahead before we can decide if it’ll be a long-term addition for our business. I truly value how the company is open to customizing the features to fit our specific requirements.
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CarlaMorrison
October 01, 2015
"An Exceptional Discovery in a Vendor"
We were using a competitor of Live HelpNow, Zopim, and then I stumbled upon LiveHelpNow! This live chat software is fantastic, but what really blew me away was their warm and personalized customer service. Plus, their phone support doesn’t cost a dime! They assist with any questions we throw at them, which really saves me time - and you know, time is cash. If you're on the hunt for live chat software, look no further than this place.
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